key factors such as price, quality, delivery, service or specification are all factors that influence the buying decision. Service alone may not be enough, but you will certainly not buy a system if you have no service.
In modern times, service has become an integral item in dealing with sophisticated products that rely in complex software and computer based hardware. When you pay your money, you expect to use the complexities in the systems and you cannot afford downtime because of a glitch in the software, or a 5 dollar component keeping a high dollar machine out of service.
Today's service is key in reducing scrappage that would mean unnec essary replacement. By servicing and extending the life of systems, it is also an employer of young and well educated people employed in telephone centres and in repair work. Additionaly, it can help reduce the import bill, by extending the life of expensive imported instruments.
With all households equipped with computerised devices, more and more service will be required even for low cost equipment which can be dealt with by carry in service.
